No Refund Policy

Last Updated: November 17th 2023

Thank you for choosing GuruPool, a Play-to-Earn online multiplayer pool game developed and operated by GuruPool Online Limited. Before engaging in the exciting world of pool and potential earnings, please carefully read and understand our No Refund Policy.

1. Introduction

By participating in GuruPool, you agree to be bound by the terms and conditions outlined in this No Refund Policy. GuruPool Online Limited reserves the right to update, modify, or change this policy at any time without prior notice. It is your responsibility to review this policy periodically.

2. Play-to-Earn Nature

GuruPool is a Play-to-Earn game, where players have the opportunity to earn real money based on their gaming skills and achievements. The in-game currency, virtual items, or any other assets acquired during gameplay have no monetary value outside of the GuruPool platform.

3. No Refund Policy

As GuruPool involves real money transactions, we do not offer refunds for any purchases made within the game. This includes, but is not limited to, in-game currency, virtual items, and any other digital goods. All transactions are final, and GuruPool Online Limited does not provide refunds or exchanges for any reason.

4. Technical Issues

GuruPool Online Limited is committed to providing a seamless gaming experience; however, we cannot guarantee uninterrupted and error-free gameplay. In the event of technical issues, server outages, or other disruptions, GuruPool Online Limited will make reasonable efforts to address and resolve the problems. Nevertheless, such issues do not warrant refunds.

5. Dispute Resolution

If you encounter any issues or discrepancies with transactions or in-game purchases, please contact our customer support team at We will make every effort to investigate and address your concerns, but this does not imply a commitment to provide refunds.

This No Refund Policy is governed by the laws of Kenya. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in Kenya.

6. Governing Law

By continuing to use GuruPool, you acknowledge that you have read, understood, and agreed to the terms of this No Refund Policy.

If you have any questions or concerns, please contact our customer support at